Privacy Policy and Cookies

As such, the processing of our costumer’s personal data must be done in the most safe and secure manner. Our goal is to diligently follow all the rules and regulations regarding the protection of your personal data.

This policy outline is designed to help you in a variety of ways; such as clarifying which information we gather and how that information is used.
Please let us know should you have any thoughts, questions or concerns regarding the processing of your information.
Feel free to drop us an email at info@kastelshoes.com, and our customer service team will gladly assist you!

WHICH PERSONAL DATA DO WE USE?

The information we process about you varies slightly depending on whether you are an unregistered customer who is casually surfing and shopping or if you created an account and are thus a registered user. Below, you can read more as to what each category entails.

INFORMATION ABOUT YOU AS A CUSTOMER

To handle your orders and purchases, we require the following information about you;

• Name
• Address, phone number and e-mail
• Date of birth* (for some payment methods*)
• Payment information and payment history
• Information about your order (for ex: order number, product(s), delivery address, and invoice)

We do this with the legal obligation for completion of your Purchases; without which, we would be unable to complete our transaction with you. You may choose to withdraw your consent at any time and to have your data deleted.

“Save for my next payment” option

If you consent by choosing the "Save for my next payment” option, we'll save your card information for future safe purchasing, with your consent. You can withdraw your consent at any time.

In order to comply with the rules and regulations to which we must adhere, we require the following information about you;

• Name
• Address
• Payment information and payment history
• Information about your order (for ex: order number, product(s) and delivery address)

We do this to comply with legal obligations; that is to comply with the laws to which we must adhere. The Book-keeping Act is one example as to why we save this information (with limited access) for 5 years, in addition to the current year.

Data required for customer service purposes

In order to provide you with customer service, we require the following information about you;

• Name
• Phone number and e-mail
• Date of birth (for some payment methods e.g. Klarna)
• Payment information and payment history
• Information about your order (for ex: order number, product(s), delivery address, and invoice)
• Information you personally provide during your communication with us

We do this with the legal obligation of processing in a way that is necessary to cater to both our and your legitimate interests, in order to answer any questions you may have.

Data required to offer you a personalized site

In order to offer you a personalized site which provides the best possible shopping experience, that is with optimally relevant product representation and recommendations, we require the following information about you;

• IP
• Data gathered by cookies and the like. For example, on which products you clicked and your shopping history

We then analyse this data and provide you with product recommendations for other (similar) products on our site in which you may be interested. We do this with your consent provided via the cookie-banner on our site. This data is saved no more than 36 months from the time of your latest activity or the time of your consent. If you want us to erase this data you can at anytime contact us and we will erase your personal data immediately.

Personal data for marketing purposes

In order to customize our marketing for you, showing our products and deals on both our site and those of our partners, we require the following information about you:

• IP addresses
• Data gathered by cookies and the like. For example, on which products you clicked and your shopping history
• Order number

We do this with the legal obligation of processing in a way that is necessary to cater to both our and your legitimate interests by marketing our products to you for up to one year after your latest activity on our site. To do this, we use various external advertising services and collaborative partners. You can read more about this gathering, sharing and use of data, as well as remove the information used in these channels by following the instructions provided in the links below:

Google: https://policies.google.com/privacy/partners (https://policies.google.com/privacy/partners)

Criteo: https://www.criteo.com/privacy/ (https://www.criteo.com/privacy/)

Snapchat: https://www.snap.com/en-US/privacy/privacy-policy/ (https://www.snap.com/en-US/privacy/privacy-policy/)

Facebook: https://www.facebook.com/ads/about/?entry_product=ad_preferences (https://www.facebook.com/ads/about/?entry_product=ad_preferences)

Newsletters

If you wish to receive our newsletter, access to a variety of deals, participate in customer surveys, provide feedback, or ask a question in our customer forum, we require the following information about you;

• Name
• Address, phone number and e-mail
• Information you personally provide (for ex: your views, feedback and the like)

We do this only upon receiving your consent during the providing of said information. Storage time can vary depending on the situation, but it always complies with the period of time specified during the giving of consent.

Missue of our services

In order to prevent misuse of our services or avoid, prevent and investigate crimes against the company, we require the following information from all our customers;

• Name
• Address, phone number and e-mail
• Payment information (such as the repeated use of invalid card numbers and the like)
• Information about returns and deliveries
• IP-number
• Potential customer notes
• Customer service history

This use is necessary because we have an invested interest in preventing misuse of our services and avoiding, preventing and investigating crimes against the company. Such information is saved as long as it is relevant in relation to the circumstance in question, but rarely exceeds upwards of 36 months.

Improving our services

In order to analyse, develop and improve our services, products and system, we ask that you consent to us having the following information about you through our cookie-banner;

• Purchasing and user-generated data, such as click and hit history
• Technical data surrounding devices and their settings (for ex: language, IP-address, web browser settings, time zone, operating system, and platform).
• Information regarding how you interact with us. E.g. how you use the site, login method, where and how long you visit certain pages, response times, error codes, how you arrive to and leave the service, etc.

We do this with the obligation of processing in a way that is necessary to cater to both our and your legitimate interests by improving and developing our site, products and the offers we are able to provide. We do this through analysis on an aggregated level, i.e. that the analysis is general and not at an individual level. We save the data, as a basis for the plain text analysis, up to one year after your most recent activity. After which, we pseudonymize the information, meaning we depersonalize it so as to make the identification of the provider (you) anonymous. If, within two years of pseudonymization, you decide you want to undo the change, we can reconnect your information with your previous visits to our site and show that you are a returning customer so as to understand how returning customers generally interact with our site. If more than two years have passed since pseudonymization, we are unfortunately no longer able to revive your information and your history is cleared. Additionally, if you contact us and wish to utilize your right of termination, we will also no longer be able to recover your information.

WHO CAN WE SHARE YOUR DATA WITH?

We sometimes share data, such as personal info, with various recipients in order to provide the services mentioned above. We never sell your information to anyone else without your approval. Potential recipients of your information are:

• Delivery Service Providers: In order to fulfil the purposes of our processing of your personal information, we share your personal data with companies providing services to us, for ex: to process the sending and delivery of your items or providing certain systems. These companies can only process your personal information according to our explicit instructions and cannot use your information for any other reason.
• Payment Service Providers: In order to manage payments via the site, we use various payment services. The payment service provider is responsible for their own handling of your personal information and has separate conditions which apply to them. Information regarding their conditions and handling of your personal data can be found when you choose which payment method to use on the site.
• Collaborative Partners: In order to enable our partners to usher traffic to us via their channels, we provide information such as order numbers and purchase prices. The information is only shared for this purpose and is not sold or forwarded.
• Other Recipients: We can send your data to other recipients, for ex: government organizations, if required of us by law. If all or a portion of our organization is shared or integrated with another organization, your personal data can be provided to our advisors, potential buyers and their advisors, and are passed on to the new owners of the business.
• Transfers Outside the EU: Some services or payment services can take place outside the EU. We never transmit any data outside the EU without taking the appropriate security measures and acquiring legal support for the transfer. For example, through Privacy Shield or the Commission's standard contractual clauses.

YOUR RIGHTS

• You have a right to know which of your personal data we use. This can be provided through a process known as a registry extract. If you have an account, you can log in to “My Account” on the top left on the website to see which data we have on you, for ex: contact information, your order history etc. If you have not registered as a member or wish to receive a complete registry extract, you can contact our customer service and we will be glad to help you!
• We want to ensure that your personal information is correct and up-to-date. With that in mind, you have the right to request the correction of inaccurate data about you. If the information you provided changes (for ex. if you change your e-mail address, name or payment information) or if you wish to delete your account, simply contact our customer service.
• Regarding instances involving the ways in which we process your personal data through the consent provided by you, you always have the right (at any time) to withdraw your consent regarding that processing. You are also entitled to oppose some processing, for example, direct marketing purposes and newsletters. In some circumstances, you even have the right to have your personal information deleted or blocked. This does not apply if we are required by law, for example, to preserve or otherwise process the information or if the information is required to fulfill an agreement with you.

CONTACT

If you have any questions regarding how we process your personal data, you are always welcome to contact us at info@kastelshoes.com (mailto:info@kastelshoes.com). If you are unsatisfied with the answers you receive from us or how we process your data, you are entitled to file a complaint with the corresponding supervising authority.

COOKIES

Cookies might mean yummy treats, but in this case, we are referring to small text files used by our site in order to provide users with a more effective, customized experience on kastelshoes.com.

Obligatory cookies are required for the site to function properly. Without these cookies, base functions such as page navigation and the ability to log into your user account would not be possible. We even gather some information through cookies, for analytical purposes, in order to improve our site and provide us the information necessary to effectively advertise. In some cases, this cookie data is shared with our partners, for example in cases of collaborative-marketing in which we share a pseudonymized order number to connect sales and returns with traffic from these partners. In such cases, IP addresses are shared with these partners to prevent fraud, but they are not saved any longer than necessary. Processing of cookies in this category is based on our mutual interest to understand and improve the ways in which our site is used and to convert our partners into traffic on our site via their channels.

Settings enable the site to remember information which affects the way the site functions or looks. This can be, for example, which types of cookies you wish to use.

Personalization

We use information about how you use the site, your order history and other identifiers to offer you a better experience, customized to meet your preferences, on our site. This means you can be pointed in the direction of personal promotions and offers which focus on products you like. Note that we will never process sensitive data about you, such as your order history of intimate products and the like, in order to customize the site.

Marketing

We use cookies to show advertisements and offers we believe you will be interested in, which are customized based on your preferences. Note that you cannot choose to opt-out of our ability to show ads on external websites, but you do have the right to decide whether or not we use your user information to customize the content in the ads. That can be, for example, information about previous shoe purchases which may result in shoe advertisements, or that you shopped from our fall/winter collection, thus we assume you have an interest in special offers from our fall/winter assortment. These cookies are processed based on our mutual interest to provide you with the most relevant information possible, but you always have the right to deactivate them below and therefore end the processing of your user information for the purpose of serving custom ads. We forward certain aspects of this information to marketing and analytical companies with which we collaborate, giving them the ability to customize and improve their services. Note that we will never process sensitive data about you, such as your order history of intimate products and the like, in order to provide customized recommendations for such products.

Cookie Settings

Note that settings for cookies are attached solely to the web browser in which you specified the settings. Thus, you may need to update your preferences on multiple platforms, if you use a variety of web browsers.

If you are a member and approve our Membership Terms, Kastel Shoes will process your personal data (by gathering cookies, among other ways) as described in the membership terms and Privacy Policy.

You have the same right and possibility to deactivate cookies according to that which is described above.

How to Remove Cookies

If you no longer wish to use cookies, you can turn off cookies in the settings of your web browser. You can even set your browser to notify you each time our site attempts to place a cookie on your computer.

You can also delete past cookies through your web browser.

To learn how to do so, see these links:

• Internet Explorer (https://support.microsoft.com/en-us/kb/278835)
• Mozilla Firefox (https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored)
• Google Chrome (https://support.google.com/chromebook/answer/95582?hl=en)
• Opera (https://www.opera.com/help/tutorials/security/privacy/)
• Safari (https://support.apple.com/kb/PH17191?viewlocale=en_US&locale=en_US)
• Flash cookies (https://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html)

Third-party Applications

We use Shopify as a platform for our website.

Shopify’s platform allows merchants to connect their stores with third-party applications to alter or provide new functionalities in their stores.

Kastel Shoes uses the following third-party applications with the following app permissions:

Xporter Data Export Tool

by Modd Apps Inc.

App permissions

This app has access to the following personal information:

• Customer names, e-mail addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents
• Blog commenter e-mail addresses, IP addresses, and browser user agents
• Staff account names, e-mail addresses, and phone numbers

ShopSync

by ShopSync

App permissions

This app has access to the following personal information:

• Customer names, e-mail addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents

Returns Manager by Turnr

by Turnr

App permissions

This app has access to the following personal information:

• Customer names, e-mail addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents

Klaviyo for Shopify

by Klaviyo

App permissions

This app has access to the following personal information:

• Blog commenter e-mail addresses, IP addresses, and browser user agents
• Customer names, e-mail addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents
• Shopify account physical addresses and phone numbers

Koongo - Feed Marketing Tool

by Koongo

App permissions

This app has access to the following personal information:

• Customer names, e-mail addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents

Klarna Payments

by Klarna

App permissions

This app has access to the following personal information:

• Customer names, e-mail addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents
• Blog commenter e-mail addresses, IP addresses, and browser user agents

Easy GDPR + Cookie Bar

by Innonic

App permissions

This app has access to the following personal information:

• Blog commenter e-mail addresses, IP addresses, and browser user agents
• Customer names, e-mail addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents

Brightpearl New Inventory

by Brightpearl

App permissions

This app has access to the following personal information:

• Shopify account physical addresses and phone numbers

Brightpearl New Fulfillment

by Brightpearl

App permissions

This app has access to the following personal information:

• Customer names, e-mail addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents

Brightpearl New

by Brightpearl

App permissions

This app has access to the following personal information:

• Customer names, e-mail addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents

BEST Currency Converter

by Grizzly Apps

App permissions

This app can access and modify your store‘s data:

• Modify theme templates and theme assets
• Modify script tags in your store's theme template files
• Read theme templates and theme assets
• Read script tags in your store's theme template files

Agree to terms - Cart terms

by Zooomy

App permissions

This app has access to the following personal information:

• Blog commenter e-mail addresses, IP addresses, and browser user agents

This app can access and modify your store‘s data:

• Modify theme templates and theme assets
• Modify store content like articles, blogs, comments, pages, and redirects
• Modify script tags in your store's theme template files
• Read theme templates and theme assets
• Read store content like articles, blogs, comments, pages, and redirects
• Read script tags in your store's theme template files

AfterShip Returns Center

by AfterShip

App permissions

This app has access to the following personal information:

• Customer names, e-mail addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents