Last updated at 10.12.24

Terms & Conditions

These terms apply to all orders submitted through Kastel Shoes’ online store located at kastelshoes.com

Here is the text translated into English:

Business Information:
Kastel AS
Sagveien 28, 0459 Oslo
Org. No. 999 537 839
Phone: 45964550
Email: info@kastelshoes.com
Purchase terms and conditions for returns/complaints apply to all purchases from Kastelshoes.com.

Prices
All prices are in Norwegian Kroner and include VAT. The total cost of the purchase will be presented before ordering and will include all expenses associated with the purchase.


We reserve the right to correct any typographical errors regarding price and information about goods/services on the site. Please contact us at info@kastelshoes.com if you have any questions.

If the item you purchased within 14 days is priced lower than what you paid, you can receive a refund of the difference from us. You must notify us while the campaign for the relevant item is ongoing. This only applies to the online store kastelshoes.com and not price matching against other stores or outlets. It must also be possible to purchase the specific item and size at the time you report. If the product is sold out, this price guarantee does not apply.

Payment
You can choose to pay with a card or invoice. We collaborate with the largest payment solution providers to ensure your security when shopping with us.

We accept all major debit/credit cards: Visa, Mastercard/Eurocard, American Express, and all cards affiliated with these providers.
We also offer the Klarna invoice service, meaning you don’t pay until 14 days* after receiving the goods. Klarna is a simple and secure way to shop online.


Klarna, Europe's leading provider of invoice and financing solutions for online shopping, has become Scandinavia’s most popular payment method with its services Klarna Invoice and Klarna Account, as you always receive the goods before you pay. The payment process is the fastest online today, and Klarna emphasizes that consumers should feel safe when shopping online.

With Klarna Invoice, you shop easily using your social security number. You always pay after you have received the goods.* The Klarna Account service suits those who want to split payments and gather all installment purchases on one invoice. All purchases made with Klarna Account in a month will be combined on a single invoice that you receive in the middle of the next month. Additionally, you can always decide how much you want to pay each month.

*For pre-ordered goods, the invoice from Klarna Invoice and Klarna Account will arrive 14 days after the purchase is completed in our online store, not after the products are received.

Shipping and Delivery

  • How much is shipping?
    We offer free shipping for orders over 1200 NOK. For orders below this amount, a shipping fee of 79 kr will be applied.
  • When will my order be shipped? If the order is placed before 12:00, it will be shipped the same day. Orders placed after 12:00 will be shipped the next day. Delivery time can vary between 1-3 days, depending on your location in the country. Do you have special requests or need for fast delivery? Do not hesitate to contact us at info@kastelshoes.com, and we will do our best to find a solution that suits you.
  • How long does it take for my order to be shipped?
    All orders are shipped with standard delivery, and you can expect to receive your order within 1-3 business days.
  • How can I track my order?
    You can find your tracking information in the order confirmation email. If you have trouble finding this email, you can contact us via live chat or email at info@kastelshoes.com.

Returns:

  • How do I return my order?
    We hope you are satisfied with the product you have received from us! If you need to return the shoes, please follow these instructions:
  1. Go to https://returns.yayloh.com/retailer/kastel-shoes
  2. Select the shoes you want to return
  3. Select the "return" tab
  4. Specify why you want to return the product
  5. Click "Save" then click "Continue"
  6. Select the shipping method & click "Continue"
  7. Choose the refund method you prefer & click "Confirm".
  • How much does it cost?
    * Size exchange is free
    * Return (cancel the purchase) costs 79 kr (deducted from the sum we refund to you when we process the return)
  • Can I exchange the model?
    Yes, you can. Follow these instructions:
  1. Go to: https://returns.yayloh.com/retailer/kastel-shoes
  2. Select the shoes you want to exchange
  3. In the "return" tab, select the option that describes why you want to exchange the model
  4. Click "Save" then click "Continue"
  5. Select the shipping method & click "Continue"
  6. Choose a gift card & click "Confirm"
  7. Surprise! We reward you with an extra 20% on your gift card. And that's it! You will soon receive an email with return instructions and your gift card.
  • Where can I find my return label?
    After you have completed the return process at https://returns.yayloh.com/retailer/kastel-shoes You will receive an email with return instructions. Click the "Get return label" button, pack the item(s) in the original package, and take it to the nearest Posten/Bring Service Point.
  • How long does it take for me to receive my refund?
    You can expect to receive your refund within 7 business days after we have received your return.
  • How do I change sizes?
    If the shoes you ordered are in the wrong size, but you would like them in a different size, please follow these instructions:
  1. Go to: https://returns.yayloh.com/retailer/kastel-shoes
  2. Select the shoes you want to change the size of
  3. In the "exchange" tab, select the size you want to change to
  4. Click "Save" then click "Continue"
  5. Select the shipping method & click "Continue"
  • How do I qualify for a return?
  1. Return in new condition: The shoes must be returned in new condition with all original parts included (shoes, insoles, shoebox, laces, hangtags, informational materials, etc.)
  2. Try on indoors: The shoes should be tried on indoors on a clean surface. Shoes received in a condition with unnecessary wear or damage may not qualify for return or exchange.
  • Shoes Purchased at Our Retailers: For exchanges or complaints about shoes bought at one of our retailers, this should be arranged directly with the relevant retailer.