Shipping & Returns

SHIPPING

We offer free shipping and returns in Norway

Orders outside Norway, we charge €10. All duties paid.

     

    To where do we ship?

    We ship to most countries, except for Russia and North Korea

     

    Tracking and return

    You will find your order number in the order confirmation email and will receive the tracking number directly from the shipping service. 

    PostNord (Norway)DHL or Bring will send you tracking and an SMS before the arrival of your package. 

     

    If you have received an item you wish to return, please contact us at returns@kastelshoes.com

    You have 30 days from the shipping date of your order to return your purchase free of charge. The items must have all their labels and be in perfect condition. 

     

    How long does it take to ship a package?

    We ship our products on weekdays (Monday-Friday). If you order before 11 am your product will be shipped the same day. Orders, after 11 am, will be shipped on the following weekday.  

      

    Estimated delivery time *

    Norway: 1-4 working days with Post Nord, Bring or DHL On Demand Delivery

    Within Europe: 2-5 working days with DHL Express

    Outside Europe:

    Canada: 2-5working days with DHL Express 
    Japan: 4-5 working days with DHL Express 
    Australia: 4-6 working days with DHL Express

     

    *Estimated delivery time is the estimated time it takes for the package to arrive at its destination (the costumer) - from the time it is shipped out from our warehouse in Vestby, Norway.

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    THE RIGHT OF WITHDRAWAL

    If you wish to regret your purchase, you always have 14 calendar days from the last item of your order was received. It is the right or withdrawal, also referred to as the cancellation act, that regulates duties og rights between the consumer and enterprise.

    See https://lovdata.no/dokument/NLE/lov/2014-06-20-27 for the cancellation act in full.

    The right of withdrawal gives you as a private person the right, at no extra cost, to check the product before it is returned within the right of withdrawal. If the product is only tested or checked in the same way as you can in a general store, the customer must have the entire purchase price and shipping refunded. If the product is used (during the right of withdrawal) and this has led to a reduction in the value of the goods, the enterprise will make a deduction in the purchase price corresponding to the objectively reduced value, before the rest of the purchase price and shipping to the customer are repaid. Documentation of irresponsible and unnecessary examination of the product resulting in value reduction will be sent to the consumer by email.

    You must not remove labels and the item must be returned in unused condition in original packaging with the return form. We will not cover return shipping on items that are returned in a different way.

    HELP

    If you are unsure if there is anything wrong with the product, please contact us as soon as possible. We want to help you get a good experience with the product you bought!

     

    RETURN ADRESS:

    Prime Cargo,

    Co/ Kastel AS

    Torvuttaket 26,

    1540 Vestby, Oslo,

    Norway

     

    Use the return-note that always comes with our shipments.

    If you have any questions whatsoever, please feel free to contact us (e-mail: returns@kastelshoes.com ).